We have an online program/website thing as well, which my mom has been using for years and years.
Part of me understands the ease of it…most of the clients coming in own houses or have slightly complex returns or tbh, they just want it done.
Personally, what little I have seen from turbotax, I don’t like. I honestly has nothing to do with where I work, but probably everything to do with watching my mom do her taxes on the website of the company I’m currently working at.
Either way, both are laid out pretty simply, easy to read, I just know that we have to amend turbotax returns often (because people don’t know how to enter in the data correctly usually)